FAQ

SERVICE & SUPPORT

L'OR BARISTA COFFEE MACHINE

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1800 033 450
Monday to Friday 09:00 – 17:00 AEST

 

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Coffee

The L'OR BARISTA coffee machine can brew two cups at the same time or a double shot espresso just for you with the L'OR BARISTA double shot capsule in addition it is also compatible with L'OR Espresso single shot capsules, as well as Nespresso®* and most Nespresso®* compatible capsules.
*trademark of third party not connected to JACOBS DOUWE EGBERTS.


The new L'OR BARISTA Double Shot Capsules will be sold in four varieties: Double Ristretto, Double Supremo, Double Lungo Profondo, and the distinctive blend - Double Barista Selection.


The L'OR BARISTA Double Barista Selection is our most intense coffee blend of the double shot capsule range, with an intensity level of 13. It is an intense double shot of Ristretto. It has an explosive collision of deep complexity and roasty intensity for a pure and persistent Ristretto taste experience, born to exceed the highest of expectations.


Yes, all our L'OR capsules are UTZ certified in Australia. UTZ certification is the largest program for sustainable farming of coffee and cocoa in the world. The UTZ certified seal guarantees the coffee was grown and harvested in a socially and environmentally sustainable way. UTZ maintains a rigorous farming code of conduct and a transparent traceability system for coffee. To learn more, visit www.utz.org


For all our L'OR coffee blends, only carefully selected and roasted beans of the highest quality are used. The exact contents of each capsule blend vary depending on the variety and strength. A good espresso sometimes requires the addition of high-quality beans, to enhance a full bodied and complex taste and create an intense espresso experience. We are constantly improving our blends to ensure we are delivering the best possible coffee experience in every cup.


Our coffee contains no animal products, and is suitable for those who maintain a halal diet.


Yes, the products have Kosher certification.


Capsules

The new L'OR BARISTA double shot capsule is exclusively for the L'OR BARISTA coffee machine. This new, bigger capsule contains a double shot of coffee which allows you to brew two cups at the same time, or a double shot coffee for you.


The new L'OR BARISTA double shot capsules will be sold in four varieties: Double Ristretto, Double Supremo, Double Lungo Profondo, and the distinctive blend - Double Barista Selection.


The L’OR BARISTA coffee machine has been designed to work with L’OR Espresso single shot capsules and L’OR BARISTA double shot capsules, as well as Nespresso®* and most Nespresso®* compatible capsules.
*trademark of third party not connected to JACOBS DOUWE EGBERTS.


The new L'OR BARISTA double shot capsules stay fresh for 12 months after production. You'll find the best-before date on the bottom of the packaging.


To make it easier for you to choose your preferred coffee blend, each blend of a double shot capsule has a distinctive color, with the name of the blend and its intensity labeled on top of the capsule.


You will find the best before date at the bottom of the packaging.


Some of the capsules are packaged upside-down to minimise excess use of packaging materials. The inlay in the coffee box serves to carefully protect each capsule.


The double shot capsules are only available from L'OR. The L'OR BARISTA double shot capsules can only be used in L'OR BARISTA coffee machines.


Machines

The L'OR BARISTA coffee machine is currently available in France, Spain and Australia. BUY HERE >


Although they are currently only available in France, Spain & Australia, our team is always exploring new opportunities and we'll keep you posted about any upcoming launches. Make sure to register online to stay up-to-date on the latest L'OR news.


The difference lies in the finishing of the coffee machines: the L'OR BARISTA Limited Edition coffee machine has a matte finish with chrome details and components. The L'OR BARISTA Essential Collection coffee machines do not have these finishes.  Both ranges include machines with semi-integrated milk frother.


The full range of L'OR BARISTA coffee machines is available for purchase on our website. Learn More >


In case the serial number isn't recognised, best to reach out to our Consumer care team , phone number: - 1800 033 450
- Monday to Friday: 9:00 - 17:00 AEST


By registering your L'OR BARISTA coffee machine, you'll gain access to exclusive deals and offers, personalised shopping and easy checkout. Please reach out to our Consumer Care team for more information - 1800 033 450
- Monday to Friday: 9:00 - 17:00 AEST


This indicates that you need to descale/clean your machine.  You can learn how to descale in our troubleshooting section or watch the how-to video in the support overview section.


Order

Click on 'Find a retailer' within the machine product pages to explore the price.


In our L’OR BARISTA web shop we sell to local customers only to provide the product offerings and promotions that best fit your needs including timely delivery at the lowest possible costs. For this reason you are not able to order when you live in a different country.


My account

To register, simply go to www.lorBARISTA.com/register, create an account and follow the easy registration steps, including entering the serial number of your L'OR BARISTA coffee machine. The serial number is printed on a sticker, which is on top of the water tank as well as on the underside of the machine. After you register, you'll receive an email with your $20 coffee credit.


By registering your L'OR BARISTA coffee machine, you'll gain access to exclusive deals and offers, personalised shopping and easy checkout. Please reach out to our Consumer Care team for more information 1800 033 450 (Australia)


Recycling

The warranty lasts 2 years after the date of purchase.


In case you are not satisfied with the quality of the L'OR BARISTA capsules you bought, we recommend you reach out to our consumer care team by phone or online. When you reach out we recommend you have the capsules with the packaging in front of you.  The production code on the pack will help us retrieve the production date.


L’OR Espresso and L'OR BARISTA capsules are made from aluminium to preserve the aroma and freshness of your coffee, and can be recycled to help preserve the environment.


Yes, they are. In addition, they also: contain 100% UTZ-certified coffee; use 50% fewer packaging materials; and can be recycled for free by customers who bought their L'OR BARISTA coffee machine and capsules online.


Not currently. But with our new L'OR BARISTA aluminium capsules, we've achieved a 50% reduction in packaging materials, compared to our previous plastic capsule packaging.


No. Our L'OR BARISTA aluminum capsules are made of aluminum that complies with all food & safety standards.


NEED REPLACEMENT PARTS?

All L’OR BARISTA coffee machine parts are available online at the Philips Shop.

Learn more >